Being able to communicate with your hosting provider if you have any kind of questions or experience any issues is really important and how fast they will answer back and take action is crucial, especially if your website is business-oriented, as more downtime can often mean losing potential clients. The support solutions are usually an easy way to recognize genuine providers from resellers. The latter typically reply just to e-mail messages or support tickets and you will need to wait for a whole day or more to receive a reply. If your issue requires a couple of responses, you could end up losing days to have a basic problem fixed. Using the services of a legitimate and reputable website hosting provider, you will be able to contact the support anytime and get a quick reply whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Hosting
We supply 24/7 customer, billing and technical support for all our hosting plans
. Even if you aren't our customer yet and you have questions, we will help you right away and provide the necessary information, in order to give you a choice to make the best decision when you purchase your new web hosting account. We're available any time, including holidays and weekends, and we provide numerous ways of communication to get in touch with us - phone, live chat, emails and support tickets. For your benefit, we now have a couple of telephone numbers globally, therefore you'll be able to call the one that is closer to you. The maximum response time for your email messages and your tickets is 1 hour. The standard response time is no more than 15-20 min, which means that you can forget all about waiting for days to receive assistance for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you select, you will be able to reap the benefits of our 24/7 support services even on official holidays. All your websites will be available constantly and so will we. With numerous connection options, you are able to select the most convenient way to get in touch with us and find out about our solutions in case you don't have an account yet, or get support if you're already our customer. You're able to phone us, have a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour reply time guarantee, even though it rarely takes over 20 min to get assistance irrespective of the complexity of the issue. Using our customer and tech support services, we'll be available for you whenever you need us, not several days after that.
24/7 Customer Support in VPS Servers
If you acquire a VPS server
from our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local telephone numbers in the United States of America, the UK and Australia along with a live chat service. If you're an active customer and you're looking for help with a technical issue which requires longer time to analyze or resolve, you're able to open a ticket from your billing account or you'll be able to send an email message and we'll handle the trouble and send you a response within 1 hour. The response time is warranted 24/7, including weekends and holidays, still for the vast majority of issues it takes a maximum of 30 mins to get assistance. Our support service covers your VPS and all the pre-installed software it includes, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server
through us, you'll be able to contact us anytime using different channels and the max time that you will have to wait for an answer is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the applications which are pre-installed on your server. To contact us about a tech matter, you will be able to open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any basic questions or you would like to find out about our hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the world. If you're looking for assistance with third-party software that you cannot deploy or manage efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.