In case you have purchased a hosting plan and you’ve got certain questions associated with a given function/feature, or in case you’ve run into some obstacle and you need assistance, you should be able to contact the respective client service team. All web hosts deploy a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, due to the fact that the quickest way to handle a problem most often is to submit a ticket. This communication method renders the replies exchanged by both sides easy to follow and allows the customer care staff representatives to escalate the situation in case, for example, a sysadmin must get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you must have at least two different accounts to touch base with the customer support team and to actually manage the hosting space. Non-stop switching between the accounts can often be a headache, not to mention the fact that it takes quite a lot of time for most web hosting providers to answer ticket requests.
Integrated Ticketing System in Hosting
The ticketing system that we use for our hosting plans is not separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia Control Panel and you’ll be able to visit it whenever you want with just several clicks, without signing out of your web hosting account. The ticketing system features a quick-search field, so you can track down the status of practically any trouble ticket that you’ve posted in the past, in case you need it. Plus, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to solve a given issue even before you post a ticket. The response time is no more than sixty minutes, which implies that you can receive quick assistance at any given moment and if our client care team advises you to do something inside your account, you can do it instantaneously without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more convenient to manage everything from a single place, so we’ve implemented a support ticket system into the custom Hepsia hosting Control Panel, which comes with each and every semi-dedicated server package. This will permit you to handle the correspondence with our customer service staff together with your semi-dedicated server account, so you won’t need to memorize one more log-on name for a different admin interface. You will be able to send a new ticket or to track the status of an old one with no more than a few clicks of the mouse while you are browsing the files within your semi-dedicated account. You can also look through older tickets using a clever search box or read applicable help articles, which include solutions to commonly met difficulties. The built-in trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being just 60 minutes, so there’ll always be somebody to help you.