A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It is a very efficient way to get some information about the web hosting services or get some problem resolved since you are talking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the lower possibility of mistakes any time you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue involved. What's more, you're able to become a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you'll need to pay when you're calling to another country.
Live Chat Support in Hosting
As we acknowledge the fact that a number of troubles are quickly resolved when you speak with a live person, we provide a live chat service for all our prospective and active customers. The chat is online every single day and our customer care agents can assist you with a variety of questions and issues. If you are not our customer yet, you're able to find out more about our hosting packages and the website hosting platform in general in order to make sure that your web sites will function efficiently on our servers. If you already have an account and you've got some questions or you encounter any troubles with some of our solutions, you'll be able to get in touch with us through our live chat and we will supply you with the necessary details or help you troubleshoot the issue. You'll need to open a support ticket for specific issues which require longer time or the expertise of a system administrator, still for numerous basic troubles you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is designed for all our potential and current customers. In case you are searching for a new web hosting account, you'll be able to chat in real time to one of our representatives and receive more info about our semi-dedicated hosting plans so as to select the right plan for your sites. In case you already own an account with us, we will be able to assist you in a timely manner with billing, general and 1st level technicalissues. Though sometimes you'll have to open a support ticket because there are things that can't be resolved on the live chat, we can assist you with various standard tasks, for instance installing an e-mail account in an email client or redirecting one domain name to another one. Thus, you'll benefit from quick support and you'll save plenty of time.