Should you ever experience a problem with your site and be unable to resolve it, ask the respective web hosting provider’s technical support staff to assist you to get the site back online. A timely resolution would be the most favorable scenario, but lots of hosting companies answer within twenty four hours and even more, especially if you are working with a reseller. Even if your problem can be solved with ease, your site may not function properly or may not be available whatsoever for an extended time interval, so you may lose prospective clients because it is extremely unlikely that anybody will be happy to revisit a website that is faulty. That said, you ought to make certain not only that you can get in touch with your hosting company, but also that they can respond and assist you in a well-timed fashion. If a script update doesn’t go smoothly or if you erase something mistakenly, for example, the site should be restored quickly so as to prevent protracted unavailability.
One-Hour Response Guarantee in Hosting
With a hosting from our company, you can just forget about waiting for hours, or even a whole day, to obtain a reply to an email or a technical support ticket. Irrespective of when you contact us, we’ll help you out within only 1 hour with any technical or pre-sales queries you may have. The fact is, our real reaction time rarely surpasses twenty-thirty minutes. As we’re available night and day, you will always receive help in a timely manner and we are aware of how vital that is in the digital world. As soon as you contact us, we will respond to your enquiries. In case you encounter any technical complication, we’ll resolve it on your behalf, or we will give you all the needed information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care staff reps are available at all times and they’ll reply to any support ticket that you post through our web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a general inquiry concerning your semi-dedicated server or you stumble upon some problem and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24-7-365 to tackle any technical, general or billing issue. In case you get in touch with us about anything that is within our capability, we’ll resolve it before we respond to you, which goes to say that you won’t have to wait around for hours or days while the problem persists. In case there is something that you need to do on your end, we’ll provide you with the required details – what workable solutions to try, what steps to take, etc.