Although this is not the mainfactor in order to distinguish a trustworthy hosting company from a bad one and a reseller from a real supplier, the option to call and talk with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to reach somebody any time you're looking for assistance. The phone support for hosting services may vary from standard to dedicated, so the problems which can be resolved through a phone call differ depending on the specific supplier. Usually, these issues are more basic and include billing or 1st level tech issues as more complex problems usually need a support ticket where both you and the administrators can follow what's going on with a particular issue. Still, the option to call your supplier will save you lots of time and efforts for the countless tiny problems which may eventually appear when you manage your hosting account.
Phone Support in Hosting
All our hosting packages include phone support 14 hrs a day even on official holidays, which means that if you do not have an account yet, you will be able to phone us and find out more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you can contact the telephone number which is nearer to you. If you're a current customer, we will help you in a timely manner with all of the general and billing issues as well as with multiple tech matters in order to save you time and efforts - we are aware of the fact that sometimes it's easier to talk with a live person so as to get things done instantly. Of course, some issues cannot be resolved on the phone, so in such a case you'll be able to use our ticketing system.
Phone Support in Semi-dedicated Servers
If you need more details for the semi-dedicated hosting plans that we supply, you have the option to call some of the three support phone lines we have across the globe - in the United States, the UK and Australia. By doing this, you will be able to check in advance whether our services will be appropriate for your sites. In case you are already our customer and you have a semi-dedicated account, you can get in touch with us over the phone for 14 hours every day about any type of billing or common queries. For strictly technical problems you can use our ticketing system to get in touch with our technical support as sometroubles simply need additional time to be taken care of, still we will help you over the phone with countless minor tech issues as well, saving you the time and efforts.