Client Support Channels
A 1–Hour Response Time Guarantee
Every assistance request you send to us will be responded to within maximum 60 min. If your ticket or email calls for additional assistance from a server administrator, we will timely forward it and leave a comment to inform you that your issue is being worked on. If you take advantage of the Managed Servers package, any of the server management services included there will be completed at a time of your preference.
A Topflight Customer Service
Should you need any assistance while working with our Web Site Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, you can touch base with the technical support staff at any time through the ticketing system. Furthermore, should you need help administering your dedicated hosting server, you can make use of our Managed Servers package, that includes OS updates every week, troubleshooting and installation procedures, server monitoring and rebooting services, data backup hard drive space, etcetera.
An Intuitive Help Section
We have equipped the Web Site Control Panel with a circumstantial knowledgebase, which includes detailed explanations of all its features and functions. Additionally, we have filmed detailed video tutorials that will further instruct you how to perform a given action or resolve a regularly experienced issue. The instructional articles and the tutorial video clips are easily accessible from each section of the Web Site Control Panel through the Help and Videos buttons located in the top right corner.